FAQ
Your Questions Answered
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Yes — all new clients begin with a personalised consultation and scalp assessment to ensure treatments are tailored safely and effectively to your scalp and hair needs.
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This varies depending on your scalp condition, concerns, and goals. During your consultation, we will create a personalised treatment plan and recommend the most suitable treatment journey for you.
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Yes — treatments are customised to your individual scalp condition, including sensitive or reactive scalps where appropriate.
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Healthy scalp care plays an important role in supporting stronger, healthier hair growth. While results vary, treatments are designed to improve scalp health and create the ideal foundation for healthier hair.
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Most treatments involve little to no downtime. Aftercare guidance will always be provided following your appointment.
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We recommend arriving with clean, dry hair where possible and avoiding heavy styling products before your scalp assessment.
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Yes — all treatment plans may include tailored home care recommendations to support your scalp and hair wellness journey between appointments.
Financial Support
Some treatments may be eligible for Financial assistance under HSE or PRSI grants.
We take care of that for you and will guide you on relevant information we need from you in order to apply on your behalf.
Some treatments are also covered by private health insurance. Please feel free to discuss this with us.
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This is available to all applicants following cancer-related treatment regardless of eligibility status. This means a medical card is NOT required to receive this grant of €770 annually.
A letter from the hospital or prescription/letter from your GP confirming that you are or have received treatment will be required to receive your wig. We will take care of all the paperwork on your behalf.
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If you hold a valid medical card you may be entitled to a free or subsidised wig or topper per calendar year.
A letter or prescription from your GP / consultant confirming your type of hair loss along with your medical card number is required to receive your wig/hair piece. We will take care of all the paperwork on your behalf
Please note that within each HSE area, grant allowances vary from €440 - €767.
This letter can be given to us directly at the time of your appointment. If you need to send it to us you, your doctor, or hospital nurse can send the prescription to us any of these ways: ( will put either the salon address or email address :)
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The PRSI Grant Treatment Benefit Scheme is available to insured workers, the self-employed, and retired people who have the required number of PRSI contributions. Once approved, you can claim up to €500 for your new wig or hair topper per calendar year.
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Alopecia areata (which includes alopecia totalis or universalis, diffuse alopecia areata, alopecia ophiasis)
Primary scarring alopecias (cicatricial alopecias)
Frontal fibrosing alopecia and lichen planopilaris (scarring alopecia)
Chemotherapy-induced alopecia (anagen effluvium)
Alopecia resulting from surgery or trauma, including burns
We can check your PRSI Wig Grant Eligibility within seconds. All we require is your PPS number, date of birth, and your permission signature
Please download the 2 forms below and have both filled out and bring them with you when you attend your appointment with us.
Please ensure your medical practitioner fills in the type and cause of your Alopecia. We cannot access your grant without these forms filled in correctly.
If you do not have enough PRSI contributions you may be able to claim on your dependent spouse/civil partner/cohabitant’s contributions; even after death a widower or surviving civil partner may be able to claim. Please contact us directly if you wish to claim on your spouse, civil partner, or cohabitant’s contributions. We will post or email you the required form for you to fill out before forwarding it to the Department of Social Protection.
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